6 ways to optimize the customer experience with automated billing

Posted by Theresa Hall on Mar 26, 2021 10:30:00 AM

We are in the age of the performance economy, and with that comes high expectations for our customer experience. Investing in CX results in returns in customer satisfaction and ultimately, your bottom line. Meet your customers’ rising expectations by streamlining your internal processes and optimizing your finance tech stack, starting with automated billing. 

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Topics: performance economy, customer experience, automated billing, workflow automation

Are you missing this key step in your dunning process?

Posted by Sushma Ashutosh on Nov 19, 2020 1:30:00 PM

to dun (dŭn) tr.vbto make repeated and insistent demands upon, especially for the payment of a debt; often involves escalating degrees of intensity; term first recorded in English in 1620–30. 

You’d be hard pressed to find many people who actually enjoy chasing down clients for late payments, but it’s a challenge that businesses have had to deal with for as long as people have been trading products and services… Payments are sometimes late, and tough economic times only put more pressure on accounting teams to recover payments and balance the books each month.

If the process of chasing down payments—a.k.a., “dunning” in accounting parlance—has in fact been around since at least 1620, then you’d think that someone would have come up with a no-fail way to guarantee timely payment by now. 

Yet, while no single methodology can guarantee timely revenue recovery, you can take steps to improve your quote-to-cash process. Our recommendation: Implement a solid dunning management strategy that caters to your customers’ ways of doing business with you.

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Topics: churn, customer experience, automated billing, workflow automation

Digital transformation in FinTech: Automation technology drives value through efficient revenue management

Posted by Eren Koont on Sep 14, 2020 3:18:27 PM

With the term “digital transformation” splashed across business pages for some years now, it’s far too easy to think of it as a “Big Bang” occurrence—a once-in-a-lifetime experience that alters the universe forever. Technology is constantly evolving and the digital transformations we’re witnessing today have their origins in long-progressing industry shifts. The seeds of these shifts were planted many seasons ago.

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Topics: SaaS, performance economy, automated billing, workflow automation

Ordway platform wins TiE50 and SaaS Awards recognitions

Posted by Eren Koont on Sep 3, 2020 11:34:48 AM

We’re very excited to announce that the Ordway billing and revenue automation platform is a 2020 TiE50 Winner in the prestigious TiE50 Awards Program. This ten-year old awards competition is a program of TiEcon, the world's largest conference for tech entrepreneurs.

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Topics: SaaS, press, DCTech, automated billing

Reconnect 50% of your time to revenue-building activities

Posted by Eren Koont on Jul 27, 2020 1:47:00 PM

As if the global marketplace wasn’t volatile enough, factors like the COVID-19 pandemic and a technical skills shortage are making it even more difficult for companies to make ends meet each month. 

As we discuss elsewhere, productivity is a big issue for today’s resource-constrained teams. This is especially the case with distractions brought about by the “new normal” of widespread work from home (WFH). Some employees are contending with getting their jobs done while also caring for family members and keeping households running smoothly (here's a list of 32 tips for working from home). As a result, more lean organizations around the world are finding it increasingly challenging to accomplish the many administrative tasks that consume so many hours of their days such as inputting contract details, setting billing schedules, sending reminders, and so on. Carving out time in the day to focus on strategic activities that can actually grow the business is an afterthought for upwards of 50% of an employee's time.

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Topics: SaaS, performance economy, scaling, automated billing, workflow automation

Streamline your tiered pricing strategy with smart SaaS billing and subscription management solutions

Posted by Eren Koont on May 21, 2020 4:19:00 PM

Tiered pricing can be a real boon for companies that are looking to generate new revenue, particularly in ultra-competitive or crowded sectors. Yet, flexible pricing often introduces a level of complexity that can slow you down come month- and quarter-end. The solution: Utilize a unified SaaS automation solution that’s capable of streamlining all types of billing plans.

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Topics: SaaS, pricing, performance economy, subscription management, automated billing

Heading to SaaStr 2019? Ordway booth #425 | Discover a billing process you don’t dread

Posted by Eren Koont on Jan 17, 2019 3:09:00 PM

Swing by Ordway booth #425 and learn more about how 2019 can be a year of adopting a billing process you don’t dread.

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Topics: SaaS, operations, automated billing

Ordway Named 2018-2019 Cloud Awards Finalist for Best Payment, Finance or Billing Solution

Posted by Eren Koont on Jan 15, 2019 10:02:00 AM
WASHINGTON, DC — January 15, 2019—  Ordway today announced that the Ordway billing and revenue automation platform was named a finalist in the 2018-2019 Cloud Awards Best Payment, Finance or Billing Solution category. The platform is now automating billing and revenue recognition for a diverse set of companies across the world in healthcare, real estate, logistics, retail, technology, finance, non-profit, performance management, and media industries.

The Cloud Awards program celebrates success and innovation in the cloud computing industry. The organization annually recognizes companies of all sizes from around the world.

“We see being named a Cloud Awards finalist as a testament to the quality of our team and platform. It is also a tribute to the fact we are solving real issues for our customers,” said Sameer Gulati, CEO of Ordway. “It’s always nice to be recognized by peers and the Cloud Awards follow Ordway being named part of the DC’s 50 on Fire and a DC Red Hot Company.”

"Our business experienced tremendous growth and change during 2018,” said Shirish Verma CFO at Play Octopus | Spotluck. “The Ordway platform was flexible and powerful enough to seamlessly handle the complexity of our evolving operations. It gives us peace of mind about billing so we can focus the lion's share of effort on scaling our business."

Cloud Awards organizer Larry Johnson said, “Each entrant was worthy of a place on the shortlist, so making this cut signifies considerable focus on innovation and success. This year, the judges have had a more difficult time than ever in deciding which entrants should move forward to the next stage, and every submission displayed unique points of merit.”

About Ordway
Ordway is redefining how growing businesses approach billing and finance operations via its billing and revenue automation platform. Built by a team that helped design much of world’s cloud-based financial billing and ERP systems, Ordway modernizes the end-to-end billing process and eliminates the need for error-prone spreadsheets, manual accuracy checks during the monthly close process to ensure compliance to GAAP & IFRS, and time-consuming invoicing. Designed with the flexibility that today’s customers demand, and optimized to guide organizations during their growth phase, Ordway smartly manages a business’ most complex customers. Explore the platform at http://www.ordwaylabs.com.
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Topics: SaaS, press, DCTech, automated billing

An Excel Template that Changed My Life... Recurring Revenue Schedule

Posted by Jason Yablinsky on Jun 25, 2018 11:06:00 AM

It was straightforward to do revenue calculations when we had 5 customers.

Growing companies oftentimes build manual processes by utilizing Microsoft Excel or Google sheets spreadsheets because it is the easiest, most affordable process to implement at the time.

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Topics: automated billing, revenue management, workflow automation, recurring billing

No one says “I love my billing and finance software.” We’re changing that.

Posted by Sameer Gulati on Jun 4, 2018 5:49:03 PM

Ordway is on a mission to make billing and revenue automation a reality for growing businesses. The legacy SaaS billing products that were designed nearly a decade ago handle a few use cases well, but they are very rigid and companies quickly discovered that maintenance and customization come at the cost of lengthy projects that gobble up internal resources.

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Topics: SaaS, performance economy, automated billing, finance tech stack

 

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