to dun (dŭn) tr.vbto make repeated and insistent demands upon, especially for the payment of a debt; often involves escalating degrees of intensity; term first recorded in English in 1620–30. 

You’d be hard pressed to find many people who actually enjoy chasing down clients for late payments, but it’s a challenge that businesses have had to deal with for as long as people have been trading products and services… Payments are sometimes late, and tough economic times only put more pressure on accounting teams to recover payments and balance the books each month.

If the process of chasing down payments—a.k.a., “dunning” in accounting parlance—has in fact been around since at least 1620, then you’d think that someone would have come up with a no-fail way to guarantee timely payment by now. 

Yet, while no single methodology can guarantee timely revenue recovery, you can take steps to improve your quote-to-cash process. Our recommendation: Implement a solid dunning management strategy that caters to your customers’ ways of doing business with you.

The last couple of months continuing to build our business during the COVID-19 crisis have seemed like years — for us, and for many of our customers. We’re all adapting to new ways of interacting with each other and with our customers. 

At this moment, everyone is doing what they can to meet customers "where they are" and grow efficiently. Here are six ways our customers are using the flexibility of the Ordway billing and revenue automation platform to stabilize their business, and to better serve their customers during this challenging period.

In this post, we're not revealing names of the companies involved to protect their internal process and relationships with their customers.

The best aspect of working with Ordway clients is the fact that we get to watch our customers grow and thrive. A great idea, product/market fit, and team are critical to future success, but so is the infrastructure needed to scale. Oftentimes, we are fortunate to engage with customers right as they are re-imagining their billing architecture and infrastructure to enable more rapid growth and scale.