Learn seven strategies to get faster responses to dunning emails from customers with overdue payments. Experiment with alternate to/from, subject lines, and formats.
OrdwayApril 3, 2024
Recurring Themes
There are more different names for net revenue retention metrics than there are flavors of Baskin Robbins ice cream. See the most commonly used terms public SaaS companies use for retention metrics.
OrdwayMarch 14, 2024
Learn what gross revenue retention is and why it is important to investors. Understand the difference between gross and net revenue retention?
OrdwayFebruary 15, 2024
Learn five strategies for improving recurring revenue invoice design to accelerate payment collections and reduce the volume of billing inquiries to accounts receivable
OrdwayJanuary 23, 2024
SaaS gross revenue retention calculation examples from 10 publicly traded companies including Workday, DataDog, and Crowdstrike. Learn how each defines and reports on GRR.
OrdwayDecember 18, 2023
Learn how Snowflake, DataDog, Fastly, and other public cloud companies calculate net revenue retention for usage-based pricing models. Compare the methodologies for the key retention metric.
OrdwayOctober 18, 2023
Learn the most common mistakes with dunning emails that accounts receivable staff make when attempting to collect overdue payments from customers.
OrdwaySeptember 11, 2023
CRM and billing integration is critical for processing orders from new customer accounts as well as for upgrades and renewals. When invoicing errors occur it negatively impacts the customer experience creating mistrust.
OrdwayAugust 15, 2023
20 Ways that SaaS companies can improve net revenue retention. Assign ownership for NRR. Attack root causes of churn. Execute upsells and cross-sell campaigns with Customer Success teams.
OrdwayJuly 20, 2023
Learn how different public SaaS companies define, calculate, and report on ARR (annual recurring revenue). Real-world examples from Dropbox, Hubspot, Freshworks, Wix, and others.
OrdwayJune 24, 2023
