Ordway Launches No-Code Workflow Orchestration for Recurring Billing Models

Posted by Eren Koont on Nov 2, 2021 9:35:22 AM

Finance teams at high growth organizations can scale up billing, collections, and revenue recognition without costly professional services engagements

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Topics: SaaS, subscription management, workflow automation, recurring billing

Tracy Henriques Joins Ordway as Head of Client Services

Posted by Eren Koont on Sep 30, 2021 9:37:00 AM

Software Executive to Scale Implementations and Customer Success as Rapid Growth in Billing and Revenue Automation Continues

WASHINGTON, September 30, 2021 - Ordway, the billing and revenue automation platform for scaling companies, announced today that Tracy Henriques joined the executive team to lead Client Services. Tracy brings over 10 years experience in executive roles managing customer organizations at high growth technology companies, including several focused on automating finance and accounting business processes.

Prior to Ordway, Tracy was the Chief Customer Officer for LeaseAccelerator during a period of rapid growth, scale up, and international expansion. She also served as the Vice President of Customer Success for Microstrategy where she managed a team responsible for over $300M in recurring revenue accounts. Tracy started her career in finance and accounting working in public company audit for PwC before transitioning to an internal audit and compliance role.

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Topics: SaaS, press, culture, finance leaders

Pradheep Sampath Joins Ordway as Head of Product

Posted by Eren Koont on Sep 9, 2021 9:38:25 AM

Experienced SaaS Product Exec to Spearhead Innovation Roadmap for Billing and Revenue Automation Provider

WASHINGTON, September 9, 2021 - Ordway, the billing and revenue automation platform for scaling companies, announced today that Pradheep Sampath joined its leadership team as Senior Vice President and Head of Product. Pradheep brings 20 years of experience in product management leadership roles at various cloud providers including several that have achieved rapid growth and market leadership positions. He has launched and scaled dozens of SaaS and mobile products in domains such as fintech, identity verification, and e-commerce including AP automation, fraud prevention, and fixed asset management.

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Topics: SaaS, press, finance leaders

Ordway Launches New Customer Portal for Complex Recurring Revenue Business Models

Posted by Eren Koont on Aug 24, 2021 9:36:42 AM

Innovative Companies with Subscription and Usage-Based Models Can Enhance Customer Experience with New Self-Service Application

WASHINGTON, August 24, 2021 - Ordway, the billing and revenue automation provider for scaling businesses, today announced the launch of its new, self-service customer portal. As businesses continue to innovate with new complex subscription and usage-based pricing models, the need to clearly explain the charges and calculations on the monthly invoice is becoming a more important part of the customer experience. Ordway customers can use the new billing portal as an extension of their product enabling users to view line-item level details, analyze historical spend patterns, and verify compliance with contract terms.

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Topics: press, subscription management, recurring billing

Mike Decker Joins Ordway as Vice President of Sales

Posted by Sameer Gulati on Jun 24, 2021 9:00:00 AM

I am very pleased to announce today that we are expanding our leadership team with the addition of Mike Decker as the new Vice President of Sales. Mike brings extensive experience building, scaling, and optimizing high-performance teams with prior leadership roles at multiple SaaS and cloud providers. He is the second executive added to the leadership team in recent months along with Subbu Venkiteswaran, who joined earlier in the year as the Senior Vice President of Product and Engineering.

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Topics: press, DCTech

Subbu Venkiteswaran joins Ordway as Senior Vice President of Product and Engineering

Posted by Sameer Gulati on May 18, 2021 10:00:00 AM

I am excited to announce today that Subbu Venkiteswaran joined Ordway's executive team as the new Senior Vice President of Product and Engineering. Subbu has over 30 years of experience developing business applications at some of the world’s most respected software vendors, technology consultancies, and financial institutions.

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Topics: press, DCTech

Striving for the lean deal desk: Integrating Ordway and HubSpot

Posted by Rachel Gonzalez on May 14, 2021 10:00:00 AM

Have you considered the complexities involved in your current sales-to-finance workflow? From the time a new opportunity is created, to when that deal closes and a customer receives that all-important first invoice, challenges can arise.

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Topics: operations, subscription management, finance leaders

3 reasons every business should incorporate the SaaS model

Posted by Rachel Gonzalez on Apr 30, 2021 10:30:00 AM

We know many of our readers are already deeply immersed in the SaaS world, but not everyone has implemented this revenue model in their own business. The last few years witnessed the emergence of many hybrid business models that combine aspects of pure transaction-based offerings with some subscription components. Some moved completely to SaaS, while others are still imagining how best to monetize their products and services.

The answer may simply be to “SaaS-ify” part of your offering. This SaaS world brings with it many questions on how to operationalize the business model and whether it’s even possible for a business to change effectively. Let’s explore how high-growth logistics company Dispatch added SaaS to their mix and why it was relatively easy for them to do so. 

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Topics: SaaS, performance economy, subscription management

6 ways to optimize the customer experience with automated billing

Posted by Theresa Hall on Mar 26, 2021 10:30:00 AM

We are in the age of the performance economy, and with that comes high expectations for our customer experience. Investing in CX results in returns in customer satisfaction and ultimately, your bottom line. Meet your customers’ rising expectations by streamlining your internal processes and optimizing your finance tech stack, starting with an automated billing software. 

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Topics: performance economy, customer experience, automated billing, workflow automation

The Importance of UX: What We Can Learn from Citibank’s $500M Mistake

Posted by Neel Dattani on Feb 25, 2021 10:00:00 AM

Late last week, Citibank made headlines when, rather than sending $7.8M in interest payments on the behalf of their client (cosmetics giant Revlon), Citibank accidentally sent $900M to creditors.

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Topics: SaaS, operations, performance economy, churn, UX

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